An open letter to the Washington State Employment Security Department

Back in June of 2022 I was let go from a job in a way where I was eligible for unemployment benefits. I immediately filed an unemployment claim, but the response that it was “pending adjudication” due to a wrinkle in how I was let go. I was told that I needed to continue to submit claims weekly if I was to receive any benefits.

However, I was unable to submit those claims. The website would not allow me to submit a claim because it was “pending adjudication,” and all contacts to the ESD resulted in a message that I should call a phone number. I called that number, and I’d be put on hold for two hours, told that nobody was available to help me, and that I should use the website for my unemployment claims needs.

One week ago the adjudication finally found in my favor, but at this point my benefit period has almost ended and I will still be unable to receive my unemployment benefits. And I am told that I should have been submitting my claims every week during this whole period — which I was unable to do, for the reasons stated.

How is any of this fair? This is a frustrating bureaucratic nightmare that needs to be completely overhauled. Sometimes it feels like the cruelty is the point, and that this system is not in place to benefit the people who need it.

Thank you for your consideration.

(Also sent to my state representatives Emily Alvarado and Joe Fitzgibbon, and senator Joe Nguyen.)

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