Today I got a market research survey from the garbage company which wanted to know my opinions about how valued I feel as a customer. One of the questions was a 1-10 scale of whether I’m “disappointed” or “delighted” with the service, and a text form where they wanted details for why I gave the rating I did. I had a lot to say, and I’m posting it here just so that it actually gets read by someone.
Never mind that the only reason I use you is that you have a local monopoly on waste management services, I am continually frustrated by how your workers will often skip my home, or will knock over the trash can and then not pick it back up or empty it out. Also, it would be great if you could institute a system where it’s paid by weight rather than container size; my garbage output varies widely from week to week and my bins are usually just half-full, but with just enough trash that going to the lower tier size wouldn’t be sufficient. Having it be based on actual weight of pickup would be a lot more fair.
It’d also be great if you’d partner with Styro Recycle to offer styrofoam recycling; right now my choices are either to drive to Kent (which is wasteful) or to put styrofoam in the trash (which is wasteful). In a perfect world things wouldn’t be packaged in styrofoam to begin with but that’s not something I, as a consumer, have control over.