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October 12, 2005

Service ()

by fluffy at 9:26 PM
So, my Cobalt Flux pads still haven't arrived. I was starting to get a bit worried, so I sent off this friendly email:
Hi, my pads have been waiting to be shipped for over a week now (they were in "awaiting shipping" for a while, and now they're just "pending")... what's going on with them?
So I just got (at 9:30 PM, on Wednesday, which is of course 10:30 PM in Utah where Cobalt Flux is based), this email back:
What happened is that one of our suppliers came in two weeks late with a shipment, so platforms that were on schedule suddenly got pushed back a week. Anyway, we're staying late nights to finish the whole queue, and all orders should be going out within the next two to three business days. So your pad should hit you early next week. Sorry about the delay.
Yay dedication!

Comments

#6559 Obsidious 10/13/2005 07:13 pm
I'll be damned. The last time I ran into support droids who answered mail at 10:30 at night was.. Well, never. :\
#6560 fluffy 10/13/2005 07:17 pm
Well, it's a small company. Niche market etc. They are all of five employees. It was Matt who sent the email.
#6561 dusk 10/14/2005 09:51 am
Obviously it's taking them some extra time to get the love to fill your pads with. Some sort of trouble with the supplier; there's supposed to be some company that made a big order a week or so ago, so they're having trouble fulfilling all their orders.
#6562 Obsidious 10/14/2005 02:49 pm
zetawoof
Obviously it's taking them some extra time to get the love to fill your pads with. Some sort of trouble with the supplier; there's supposed to be some company that made a big order a week or so ago, so they're having trouble fulfilling all their orders.


Yeah, but how much love can one possibly fit into one of these pads?
#6565 dusk 10/15/2005 01:38 am
Ninety pounds of pure love?