Plaidophile

Thank you for contacting T-Mobile. My name is Rod and it is my pleasure to help you today.

I see you are requesting information on a T-mobile to go account. I also see you had an issue with verifying your account which in the past has been clearly verified and I apologize for that. However what is not entirely clear is the exact issue we are dealing with in terms of T-mobile to go. I want you to be aware if you decide to change your account to T-mobile to go, it carries a $200 cancellation fee with it.

If you have any further questions regarding this issue or other T-Mobile services and features, please respond to this email referencing case # and we will be pleased to assist you further. You may also call our Customer Care line at 1-800-937-8997 or 611 then SEND from your handset and a representative will be happy to help you with any questions or concerns.

Thank you for allowing me the opportunity to assist you. We appreciate your business and value you as a loyal T-Mobile customer.

I didn't have any problems with verifying my account. Let me re-explain the whole thing so that the next CSR who handles this doesn't have to go back through the whole conversation:

Yes, I was interested in converting to T-Mobile To Go when my contract was up (because the number of minutes I use in any given month makes T-Mobile To Go much more economical for me), but I didn't know if it was possible to convert a post-paid account to pre-paid as the T-Mobile.com FAQ only mentioned going the other way. Janet R (rep 1165807) said it was possible and mentioned the cancellation fee.

Then, knowing that it was possible to convert an account, I wanted to know if the included T-Zones service had full access or if it was limited to the carrier page. Jerry B (rep 72-60410) said that To Go's T-Zones was limited to the carrier page, but mentioned Take Control, which I hadn't heard of before, and asked for more information about why I was thinking of changing to To Go. Looking into it on the T-Mobile website I found information on some of the plans and they seem to be the best fit for my usage patterns, but I couldn't find any information on actually getting a Take Control account so I replied to Jerry's email about the reason I was asking about switching.

To that I got the completely useless response from Deborah J (#7217774) asking me for more information without specifying what she needed more information about, so I politely replied asking for someone to just review the entire trail of correspondence so I wouldn't have to go through a long-winded recap of the conversation like what I am doing right now in response to Rod R. (rep #7212519) who seems to have continued to miss what the entire thread was about. I don't know which rep is going to service this email, but I do hope that I haven't bored you out of your mind with the entire story of how I came to ask this question:

===> HELLO <===

Are T-Mobile Take Control accounts available in my area (Seattle, WA), and do they have the unlimited T-Zones service (the same as what's on my current plan) available as an option?

Thank you.