Another good experience: Speakeasy (customer experience)
by at 11:08 AM
Since I'm moving and don't know what sort of connectivity options I'll have when I get a place, I just called Speakeasy to cancel my service. The CSR only asked me one question: "Do you want to take Speakeasy with you, or do you need some time to decide?" When I said I needed time to decide, he said, "Okay, let me get the cancellation taken care of for you now." And that was the end of the conversation.
He didn't try to sell me on moving my service or signing up for some transitional dialup service or whatever. Making no attempt at customer retention has actually done more to retain my custom, and so of course Speakeasy will be my first consideration when I'm moved in elsewhere.
Comments
When I have had issues (mostly due to a crappy line between me ant AT&T) The people from Speakeasy and Covad have all been polite and competent. The guy they sent to diagnose the dropping problem I was having was happy to give me a complete course in exactly how DSL worked from an engineering perspective and why it was failing. When Speakeasy screwed up my billing (because the line issue meant I had to drop down one level of sevice) they managed to fix it and issue a refund in the course of a five minute call. (*Including* initial wait on hold time.)
And they don't care if I run web/mail/whatever servers.
I don't even want to get any cable shows, I just want okay reception of broadcast stations, and just want to get the limited basic cable since they are required by law to also provide the ClearQAM channels.
Although some stations which provide multiple channels on a single carrier (i.e. one HD and 2-3 SD) tend to overcompress the SD as well, so the analog signal can still look better than those. But the HD signal is definitely a big win, and that's what I care about. (Well, that and Create, but I don't think there's any Create affiliate stations in SFBay, at least none broadcasting OTA which means if it's on Comcast it'd probably be analog. But that's fine.)
Funny how Comcast buries the ClearQAM stations with outrageously high channel numbers. Yay for virtual channels which allow them to do that shit, I guess. (Which is odd since I thought ClearQAM was one station per carrier and didn't have the sideband information...)
Anyway. $18/mo for broadcast + other nifty stuff is probably worth it to me.
Last I checked, Comcast forces you to get digital for certain channels. (Like Sci Fi, which is a dealbreaker for me because of Battlestar Galactica.)
Do you have a ClearQAM tuner? If so, what do ClearQAM stations look like? According to the channel lineup page it should be channels 702-709. (Which, again, is a rather odd range of channel numbers for ClearQAM stations, unless that's what they get assigned to on the digital tuner and they just aren't showing what parts of the analog spectrum they're getting.)
(From AVS Forum it seems that yes, the 7xx-range channels are a remapping that CableCARD and/or the STB is doing and non-digital users have to find the QAM stations themselves. Not a big deal, but I hope that doesn't fuck with eyeTV's listing guide stuff. It tends to be pretty fragile at that sort of thing.)
I just have a bog-standard analog TV.
ClearQAM would help with that.