September 24, 2007
September 23, 2007
I called the number they provided, and the CSR (who mumbled and slurred his speech) insisted on looking up order status on the number I was calling from (my Seattle cellphone number) and of course didn't find anything. I explained that I just had an order number and could I please use that, and he said, no, I needed to give him the home phone number and my name and so on. So I gave him that, and he said that the name on the account was different than my name, and he wouldn't specify what that name was. So I asked him again if I could give him the order number, and he said no. So I read off the exact error message that I saw on the signup page, and he said, okay, give him the order number. So I gave him the order number, and he said it was the same order number he had in front of him.
September 17, 2007
It used to be that if you called Speakeasy you'd get a CSR right away. I never even knew they had hold music. But I'm guessing that the Best Buy buyout has led to them having to scale up their operations fast without having a comparable scaling of resources and they're prioritizing business customers, and as I expected, the residential side of things has suffered.
AT&T makes it really easy to sign up for service online (and even easier from my apartment's services directory), and the total cost of AT&T voice service (which I guess I need since reception is a little spotty in my apartment) and 6.0/768 DSL is about the same price as 1.5/384 DSL alone with Speakeasy. And my sister has AT&T and it's Reliable Enough. I don't need to run servers anymore, and I don't need 5 9s. So I guess AT&T will have to do for now.
September 12, 2007
The upgrade is only $200, which I will probably be purchasing as soon as I get my G5 back. (Unfortunately, Logic itself now requires a dual G5 or faster. So I'll have to keep using 7 on my laptop for those rare times that I record from it.)