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September 24, 2007
September 23, 2007
AT&T: bite me (customer experience)
I called the number they provided, and the CSR (who mumbled and slurred his speech) insisted on looking up order status on the number I was calling from (my Seattle cellphone number) and of course didn't find anything. I explained that I just had an order number and could I please use that, and he said, no, I needed to give him the home phone number and my name and so on. So I gave him that, and he said that the name on the account was different than my name, and he wouldn't specify what that name was. So I asked him again if I could give him the order number, and he said no. So I read off the exact error message that I saw on the signup page, and he said, okay, give him the order number. So I gave him the order number, and he said it was the same order number he had in front of him.
Dishwasher (geekery)
September 17, 2007
Well, I wanted to stay with Speakeasy... (customer experience)
It used to be that if you called Speakeasy you'd get a CSR right away. I never even knew they had hold music. But I'm guessing that the Best Buy buyout has led to them having to scale up their operations fast without having a comparable scaling of resources and they're prioritizing business customers, and as I expected, the residential side of things has suffered.
AT&T makes it really easy to sign up for service online (and even easier from my apartment's services directory), and the total cost of AT&T voice service (which I guess I need since reception is a little spotty in my apartment) and 6.0/768 DSL is about the same price as 1.5/384 DSL alone with Speakeasy. And my sister has AT&T and it's Reliable Enough. I don't need to run servers anymore, and I don't need 5 9s. So I guess AT&T will have to do for now.
Ryan Estrada is insane (linkage)
September 12, 2007
Logic Pro Studio (music)
The upgrade is only $200, which I will probably be purchasing as soon as I get my G5 back. (Unfortunately, Logic itself now requires a dual G5 or faster. So I'll have to keep using 7 on my laptop for those rare times that I record from it.)
September 7, 2007
K5 reminder (linkage)
boost::any_cast and came across this old article by ucblockhead. The comments are pure gold, and not because of any sort of insight they bring.
September 6, 2007
Now that I no longer work there... (job stuff)