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September 23, 2007

AT&T: bite me ()

by fluffy at 3:38 PM
So, I signed up for phone and DSL via AT&T online a week ago. Today I checked the order status, and found that the phone order went through but the Internet order didn't.

I called the number they provided, and the CSR (who mumbled and slurred his speech) insisted on looking up order status on the number I was calling from (my Seattle cellphone number) and of course didn't find anything. I explained that I just had an order number and could I please use that, and he said, no, I needed to give him the home phone number and my name and so on. So I gave him that, and he said that the name on the account was different than my name, and he wouldn't specify what that name was. So I asked him again if I could give him the order number, and he said no. So I read off the exact error message that I saw on the signup page, and he said, okay, give him the order number. So I gave him the order number, and he said it was the same order number he had in front of him.

September 17, 2007

Well, I wanted to stay with Speakeasy... ()

by fluffy at 10:36 AM
I was hoping that the buyout wouldn't have any negative consequences for a while, but for the last several days I've tried to order DSL from them several times, and each time I was put on hold without any estimate of how long I'd be on hold. After a few minutes on hold I'd give up.

It used to be that if you called Speakeasy you'd get a CSR right away. I never even knew they had hold music. But I'm guessing that the Best Buy buyout has led to them having to scale up their operations fast without having a comparable scaling of resources and they're prioritizing business customers, and as I expected, the residential side of things has suffered.

AT&T makes it really easy to sign up for service online (and even easier from my apartment's services directory), and the total cost of AT&T voice service (which I guess I need since reception is a little spotty in my apartment) and 6.0/768 DSL is about the same price as 1.5/384 DSL alone with Speakeasy. And my sister has AT&T and it's Reliable Enough. I don't need to run servers anymore, and I don't need 5 9s. So I guess AT&T will have to do for now.

Ryan Estrada is insane ()

by fluffy at 9:47 AM
I can't be the only one who's noticed that like every single comic on the Internet has a guest strip by Ryan Estrada today.