It used to be that if you called Speakeasy you'd get a CSR right away. I never even knew they had hold music. But I'm guessing that the Best Buy buyout has led to them having to scale up their operations fast without having a comparable scaling of resources and they're prioritizing business customers, and as I expected, the residential side of things has suffered.
AT&T makes it really easy to sign up for service online (and even easier from my apartment's services directory), and the total cost of AT&T voice service (which I guess I need since reception is a little spotty in my apartment) and 6.0/768 DSL is about the same price as 1.5/384 DSL alone with Speakeasy. And my sister has AT&T and it's Reliable Enough. I don't need to run servers anymore, and I don't need 5 9s. So I guess AT&T will have to do for now.