Finally used ZipCar (customer experience)
by at 9:22 AM
My parents have been visiting for the past week, and yesterday I used ZipCar to drive up to Marin county (after only, what, 6 months of having a membership? Clearly, selling my car was the right decision). It was a quite easy experience, once I figured out which of two cars I had actually rented (I didn't realize that the cars had names, and there were two of the same type in the lot). Towards the end I wasn't sure if I was going to make the drop-off in time so I called to extend the reservation by half an hour, which was an extremely trivial and easy process. (I ended up returning right on time for the original dropoff time, but it was close enough that I'm glad I extended it, since paying $4 for half an hour early is better than paying $50 for one minute late.)
My only "complaint" about the experience is that the car was a bit of a walk from my apartment (about 3/4 of a mile) but that's just because of the last-minute nature of the reservation. If we'd had some advance warning I'd probably have been able to get a car that was only a block away. So really the complaint is more a praise for the sheer number of cars within walking distance of my apartment.
Comments