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May 26, 2008

Class action (, )

by fluffy at 3:09 PM
So, it looks like there was a class-action lawsuit regarding the iBook power adapter which finally got a settlement. So, great, I could theoretically get $79 back for the power adapter I had to buy for my iBook back in grad school, because said adapter failed after just a few months due to its shitty design.

Of course, in order to file a claim, one must have:

  • The computer's serial number (which I haven't had for, what, 5 years now?)
  • The receipt for purchasing the power adapter (yep, I'm going to hang on to a receipt for 7 years!)
  • A document from Apple indicating that I attempted to get it serviced under warranty and was denied (nope, like an idiot I went to the shop where I bought the iBook and they said, "Sorry, Apple considers that customer abuse," and it never got documented at all)
So, yet another worthless class-action settlement that is pretty much impossible to make use of. (The previous one being for the battery in my 3G iPod, since I didn't have the original receipt for purchase of that either, and my web order invoice wasn't seen as sufficient information.)

At least the settlement itself is reasonable, unlike the iomega "click of death" settlement which I didn't even bother to try to make good on (oh joy since I spent $300+ on a Zip drive I'd be eligible for a $20 rebate on a future purchase of another $150 of crap!).

I think the real lesson to be learned is that companies can't really be expected to be held accountable for their shoddy manufacturing, and that class-action settlements are a joke.

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