Plaidophile

So today, stuff happened outside of SWA's control, in that a flight was delayed and that completely messed up connections. Most airlines would simply disclaim any liability for it and make it seem like they were doing me a favor in putting me on standby for some crappy flight 6 hours later, but SWA actually went out of their way to find me a replacement flight as soon as they could — and they were ready for it because as soon as they knew that my first flight was delayed, they had looked to see which passengers would be affected by the delay. And, the replacement flight only pushed me back by about an hour and a half, and there was absolutely no trouble with my checked luggage either (in fact my bag was one of the first off the carousel at my final destination!).

So, thank you, Southwest Airlines, for keeping a crappy situation from being something difficult.

I think the only thing I can complain about SWA-wise is that when I did arrive at my new connection, the next flight had already boarded, because they just decided, "Hey, the flight isn't full, no sense making people wait around until 20 minutes before the flight in the name of crowd control." So I didn't get as good of a seat as I could have. Oh darn. It's pretty hard to get upset at something which generally improved things for everyone.