So when I ordered my new phone, I brainfarted and used my home address instead of my work address for delivery. As soon as I realized this (within minutes) I called T-Mobile and asked them to change the shipping address, and they were happy to oblige — but because of their ordering process the tracking number and the like had already been produced and sent to UPS.
No big deal, though, as they were able to send a "delivery intercept" to UPS immediately to change the shipping address. UPS listed this as such before the item had even left the origin.
Fast forward to the following Monday, when I was really hoping to get my new phone since I've been without phone service since Friday, and I'm greeted with the following message from UPS:
THE DELIVERY INTERCEPT REQUEST FOR THIS PACKAGE WAS SUCCESSFULLY COMPLETED / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
What does this mean? Are they going to delay the package for a day because it has been "corrected" even though the new address is only a few miles from the original address, and even though they already had the new address at the beginning
? Hopefully it means they've "rescheduled" it to a different truck in San Francisco on the same day, and the fact I don't currently have a delivery date isn't a problem, seeing as how both home and work are serviced from the same UPS sorting facility.
I really hope I get my new phone today, because there is a lot going on for me right now and I'm expecting some pretty important phone calls. I really hope this is just a stupid boilerplate thing of theirs and a bad process. Of course, if someone had to get their package shipped to an entirely different city, does this mean that the package, even if it could have been rerouted before it left the building, would end up going to the original city and then get reshipped to the new city only after it arrives?
I realize that package logistics are a pretty complex thing, especially when dealing with 15 million packages every day, but it seems like there's still a lot of opportunity to fix things before it becomes a problem later.
Of course, T-Mobile could have just canceled the first shipment and replaced it with an entirely new one. Better yet, I could have just not been an idiot to begin with.