UPS FUCKING SUCKS
I ordered a bunch of music gear. It came in two shipments, both shipped on the same day, and both actually made it to San Francisco on the same day. The same name was on both of them. The same street address was on both of them. Presumably either the same company name or the same floor number were on both of them. AND YET, UPS knew what to do with
one package (that arrived this morning) but the other one (which was as far as I can tell
in the same truck with the
same driver) was rejected because of an "incorrect suite number."
My office doesn't have a suite number, just a street address and "4th floor." Usually, shippers can figure this out. But every now and then, UPS, in its infinite wisdom, decides they need a suite number to continue. And so my stuff gets delayed.
Unfortunately, a lot of merchants don't seem to realize that both company name AND floor number are necessary for packages to get to me, but in this case UPS should have been able to figure it out anyway, simply because there was another package for me in the same batch of packages which actually made it to me.
And of course, whenever I call UPS under situations like this, they claim that they need to hear from the shipper, not from the recipient, because nothing makes things go faster than extra, unnecessary layers of bureaucracy and buck-passing.