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February 26, 2010

Reciprocity ()

by fluffy at 3:17 PM
So, my dentist's office called just now to ask if I could move tomorrow's teeth cleaning earlier in the day by a couple hours. I said I'd rather not, so could I move it to a different day instead? The response: "That would count as a broken appointment and we'd have to charge you a $50 fee," since it's less than 48 hours away from the appointment.

So I guess it's okay for them to want to change an appointment in a way which doesn't work for me, but for me to offer an alternative which works better for everyone counts against me? Is that how it's supposed to work?

Comments

#12886 02/26/2010 03:51 pm
Wow, that's insane. So did you end up just leaving it at the same time?
#12887 02/26/2010 03:57 pm
No, I let them move it forward by one hour. Sigh.
#12888 02/26/2010 07:33 pm
fluffy:
No, I let them move it forward by one hour. Sigh.


Should have charged them a $50 cancellation fee for cancelling your appt without 2 days notice.
#12889 02/26/2010 11:36 pm
Well of course I thought about that shortly after I hung up.
#12890 02/27/2010 03:06 am
[ProFitness Physical Therapy Center]

(George is at the counter with his cheque book. He's moving his wrist and lower arm, clearly much more comfortable.)

GEORGE: You know, my arm feels a lot better. That Wendy really knows her stuff. (he writes out a cheque)

RECEPTIONIST: (perky) She is super. Same time tomorrow.

GEORGE: (tearing out cheque) Yeah, same time. (hands over cheque) There you go.

(George heads for the door. The receptionist looks at George's cheque and finds it's not up to scratch.)

RECEPTIONIST: Oh. Ah, you owe a hundred and fifty.

GEORGE: What for?

RECEPTIONIST: Well, you cancelled on Tuesday, and our policy is "twenty-four hours notice, for all cancellations".

GEORGE: (agitated) Well, I, I couldn't come. I, I had to drive my mother to, to the chiropodist.

(Wendy enters, carrying a file. She overhears.)

WENDY: What's the problem?

GEORGE: (harassed) Are you aware that I'm being charged for Tuesday's appointment? I had to take my mother to the chiropodist.

WENDY: Well, I'm sorry, that's our policy.

(Wendy walks out, into another room.)

GEORGE: (after Wendy and to the receptionist) Oh, you have a policy! (to the world at large) The delicate genius has a policy! George heads for the door.

RECEPTIONIST: So. Will you be here tomorrow?

GEORGE: Well, it's less than twenty-four hours, so I guess I have to!

(George leaves, slamming the door behind him.)


[ProFitness Physical Therapy Centre]

(George enters, and the receptionist spots him.)

RECEPTIONIST: Oh, hi. Mister Costanza, we were trying to get in touch with you. Wendy can't make her appointment.

GEORGE: What d'you mean?

RECEPTIONIST: She had some personal affair she had to attend to. I left a message on your machine. You didn't get it?

GEORGE: When did you leave the message?

RECEPTIONIST: Few hours ago.

GEORGE: (pointedly) Oh, I'm sorry, I require twenty-four hours notice for a cancellation. Now, as I see it, you owe me seventy-five dollars.

RECEPTIONIST: Look, Mister Costanza...

GEORGE: Will that be cash, or cheque?

(George gives an exaggerated wink.)
#12892 devinshire (unregistered) 02/27/2010 09:12 am
That is balls. Right, I suppose I should register here.