Plaidophile

So, back in Seattle, I used Progressive Auto Insurance for my car insurance. When I moved to San Francisco, I sold the car and (of course) canceled the policy.

For my new car, I was going to go with eSurance since I'm friends with Erin, but Progressive's rate was way lower for a much higher level of coverage, so I decided to go with them again. So I bought the policy, and then tried registering for the website, and discovered that my old user ID was still in use. So I tried logging on to that ID to see if I could add my new policy to that account, but I just got a "Sorry, we are unable to process your request at this time" error — ostensibly because there was this account with no policy, so their backend didn't know what to do with it.

I ended up making a new account, so it's another user ID to keep track of. Then on the new account I noticed you can change your user ID, so I tried logging on to the old account to see if I could even do that — no dice.

I guess I'm just glad they don't tie accounts to email addresses, because then I'd be screwed.

I guess if I ever switch insurance again (likely!) then I will never be going back to Progressive, since I don't want to have to make yet another user account there.