RSS LJ

July 22, 2011

An open letter to PreSonus (, , )

by fluffy at 12:31 AM

Nice to know you guys are on top of things, and are registered Apple developers so that you can receive pre-release GM builds of upcoming operating systems so you aren't blind-sided by major operating system upgrades that people have known about a year in advance. Oh, wait.

What is it about pro audio vendors that makes them think it's okay to hold off on updating their software for major changes to their customers' platforms?

It's not just you guys, of course. Native Instruments and MOTU are even worse. At least you guys continue to support your products more than two months after they come out. But still.

I mean, sure, I could just hold off on updating my OS until the driver gets updated, except that this doesn't help me with the new Mac I just bought for my studio, because I'd been waiting to upgrade until Lion came out because Apple was withholding hardware upgrades until that happened. I'm not going to have any way to NOT run Lion on it. I guess I'm just going to have to use a cheap USB audio interface in the mean time.

I understand there being some brokenness and some beta-quality nature to various things when the OS actually comes out, but for a professional-audio hardware company to not be willing to get a single ADC developer license so that they can be prepared and be ready with SOME sort of driver upgrade when the OS itself is in beta - much less after it's actually been released to retail - is just ridiculous.

Apple is VERY GOOD to developers when it comes to keeping them ready for major OS changes. You guys really dropped the ball, and now I'm going to think twice about buying another PreSonus product in the future.

(In response to Presonus' only official word about Lion support.)

Comments

#14071 dusk 07/22/2011 07:38 am
Adobe didn't do too hot either:

http://kb2.adobe.com/cps/905/cpsid_90508.html

In particular, they kind of admit that they barely even tested Flash Player:
Flash Player may cause higher CPU activity when playing a YouTube video. Possibly related to disabled hardware acceleration.
UPDATE: The final release of Mac OS X Lion (10.7) provides the same support for Flash hardware video acceleration as Mac OS X Snow Leopard (10.6). The previous “Known Issue” suggesting that video hardware acceleration was disabled in Lion was incorrect and based on tests with a pre-release version of Mac OS X Lion that related to only one particular Mac GPU configuration. We continue to work closely with Apple to provide Flash Player users with a high quality experience on Mac computers.
#14072 Neillparatzo 07/22/2011 08:58 am
If it's a matter of not wanting to pay, beta builds of Lion have been floating around on torrent sites for a long time. I had to actively avoid it when I was setting up a MacOS virtual machine earlier this year.
#14073 fluffy 07/22/2011 09:09 am
Well, they did post a reply on that thread:

Rest assured, our developers are using Lion and writing for Lion right now. That does not mean that we have tested these drivers for Lion. Be Patient. We have not proclaimed that things are compatible with Lion yet, so there's no need to be angry with us about it. We're working on it and will drop an update as soon as its ready.

thanks,

Jason


So at least they're doing way better than MOTU and such. Still, the fact they WEREN'T ready on day zero and didn't have any updates to tell customers is still reason to be angry.
#14076 fluffy 07/22/2011 10:03 am
Oh, and another thread that shows their lack of interest in communicating well: http://forums.presonus.com/posts/list/11581.page
#14078 fluffy 07/25/2011 10:28 pm
Update: They've released beta drivers. It would have been nice if they were more communicative about this but oh well, they're making good on it. http://forums.presonus.com/posts/list/0/12218.page
Log in/Register Post a comment (forum view)
Comments powered by phpBB (how to do this)