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June 16, 2012

Billing morass (, , )

by fluffy at 9:00 AM

Last November 4 I got an ambulance ride due to another major panic attack combined with a bowel impaction. The drivers didn't really treat it like an emergency and just acted like a really crappy taxi ride, as always. I'd have been better off just having the friends who were staying with me drive me there. Or just finding a way of calming down before it got to the point that I felt I needed medical attention.

Every other month since then I've gotten the same bill from the San Fransico fire department, in the amount of $1786, with the message, "San Francisco Fire Department provided you emergency medical services on the above mentioned service date. At this time, we have not yet obtained insurance information. If you have insurance or participate in any program which will pay for these services, please complete and sign the reverse side of this bill and return in the enclosed envelope."

Of course, every time I've gotten that bill I've immediately returned with my insurance information, and the last few times I've also enclosed a letter stating that this is the Nth time that I've done such, and I have never gotten any response from my insurance regarding eligibility which indicates that they never actually submitted the claim.

On Monday I guess I need to just call them on the phone and see what the hell is going on here. I really don't need this hanging over my head like everything else. (But I'm also not willing to just pay the whole $1786 myself. I can afford it, sure, but there's several matters of principle at work here.)

Comments

#14873 fluffy 06/18/2012 06:44 pm
Turns out it was my fault, at least for this most recent cycle - I'd submitted the wrong insurance information, for the startup I was at for a couple months, rather than the actual insurance I had at the time. I have no idea if that was the problem on previous cycles, though, and of course the insurance company could have been better about actually responding to stuff in a timely manner to begin with.
#14874 Neillparatzo 06/18/2012 08:29 pm
just acted like a really crappy taxi ride

Did they give you attitude about it? I can understand opting not to drive dangerously in a situation they felt wasn't life-threatening, but I'm just trying to gauge the level of unprofessionalism here.
#14875 fluffy 06/19/2012 12:07 am
They didn't give me any attitude, but they didn't use any sirens or take great pains to make sure I was comfortable or anything either. I'd have preferred it if they'd just said "yeah you don't need an ambulance ride, but if you're concerned have your friends drive you to the hospital." (I had friends around and they ended up following behind the ambulance to get to the hospital on their own.)

The hospital visit itself was useful, at least, if only because they ruled some things out via tests and determined that it was probably a bowel impaction and put me on medication for that (and it turned out to be correct). But still, the ambulance part of it was pretty stupid and unnecessary.