My car's been relisted on RelayRides for the last couple months, and this time around things are working out way better than last time. I think a few things have contributed to this:
- The site is now a lot better about providing key exchange availability information, and I can now easily just tell people to please look at that when I decline their reservation (and people seem to actually understand it when it's called out like that)
- There are a lot more owners and renters, meaning there's a wider pool of people to deal with
- A lot more of the renters are either visiting from out of town (i.e. aren't idiot Seattle drivers) or are Seattle drivers who have actually owned a car and understand how to take care of someone else's (i.e. they aren't just trying RelayRides because Zipcar got too expensive and/or banned them)
- For the out-of-town renters, the site makes it much more clear whether the owner is willing to be a taxi service to and from the airport, and people are able to search specifically on that too (so I imagine that the people who are willing to do a pickup are getting most of the really wretched idiots)
- Car2Go has taken off a lot of the pressure for short-term rental needs
- The marketing has apparently gotten a lot better and now makes it much more clear that you are renting from people, not a rental company (at least judging by the number of first-time renters who don't get confused by this, compared to how it was even just a few months ago); I suspect that there was a big marketing push along those lines since a few months ago I was actually asked if I wanted to participate in "a great marketing opportunity for [my] car" (I wasn't interested, since at the time I was still seeing renters as a burden, not a benefit)
I also suspect that their driver screening process has gotten better. I still get occasional ditzy idiots who just plain don't understand how the site works or have no idea how to read the very obvious map that shows where my car is located, but they're a lot easier to deal with now too.
There's still a few rough edges; I wish there were a way to programmatically allow/deny key exchange times, for example, both on a recurring schedule and with exceptions (e.g. I'm visiting my sister next week and I've had to turn down perfectly-good requests that just happen to have key exchanges when I'll be away) and there's still a few other things around scheduling which could be a lot better (for both owners and renters), but at least now it isn't a frustrating headache to deal with anymore, and my car is back to paying for itself instead of being a stupid barely-used burden.