March 18, 2006
March 6, 2006
Thank you for contacting T-Mobile. My name is Rod and it is my pleasure to help you today.
I see you are requesting information on a T-mobile to go account. I also see you had an issue with verifying your account which in the past has been clearly verified and I apologize for that. However what is not entirely clear is the exact issue we are dealing with in terms of T-mobile to go. I want you to be aware if you decide to change your account to T-mobile to go, it carries a $200 cancellation fee with it.
If you have any further questions regarding this issue or other T-Mobile services and features, please respond to this email referencing case # and we will be pleased to assist you further. You may also call our Customer Care line at 1-800-937-8997 or 611 then SEND from your handset and a representative will be happy to help you with any questions or concerns.
Thank you for allowing me the opportunity to assist you. We appreciate your business and value you as a loyal T-Mobile customer.