UPS is made of stupid (customer experience, rant)
My office doesn't have a suite number, just a street address and "4th floor." Usually, shippers can figure this out. But every now and then, UPS, in its infinite wisdom, decides they need a suite number to continue. And so my stuff gets delayed.
Unfortunately, a lot of merchants don't seem to realize that both company name AND floor number are necessary for packages to get to me, but in this case UPS should have been able to figure it out anyway, simply because there was another package for me in the same batch of packages which actually made it to me.
And of course, whenever I call UPS under situations like this, they claim that they need to hear from the shipper, not from the recipient, because nothing makes things go faster than extra, unnecessary layers of bureaucracy and buck-passing.
