Xfinity doesn’t do a very good job of publicizing this but if you buy your phone through them, it’ll be carrier-locked, even though the device is paid in full up front. How nice of them. And of course they do warn you about that in easily-missed text at the bottom of one of the maze-of-information articles.
It’s easier to get the phone unlocked if you do it before porting the number, as the helpful CSR can just do it over the phone, but if you failed to, there’s still a process you can take.
Anyway, here’s information that would have been more helpful for me up front:
- Getting your porting PIN
- Unlocking your phone
- Unlocking your phone if you were impatient like me – not stated in that article is that you still have to call the number in the previous article and request the unlock.