Trying out T-Mobile 5G Home Internet
I’d been with CenturyLink Fiber since I moved into this house in early 2021, and was mostly happy with it. I never had any major outages aside from occasional drops due to their crappy provided router, which I replaced with a Linux SBC running OpenWRT. The only real complaints I had was that they used PPPoE + VLAN tagging (which was annoying to set up) and that for IPv6 they only provided 6rd which is a bit of a half-measure. But I was able to host services to my heart’s content, and they were pretty hands-off with a lot of things.
Unfortunately, a month ago I was switched over to Quantum Fiber, which is sort of a rebrand but sort of a separate company, and I’d heard nothing but horror stories about Quantum, and unfortunately, I experienced two of them myself:
When I first switched, my Internet went out for a few days early on, when CenturyLink shut down the old account; apparently this caused a misconfiguration on their end which led to my network being shut off, and it took a few days (and several tech support calls) for them to figure it out.
I ended up getting a DMCA notice for some activities on my network, and while normally it’s just a thing you can click through to acknowledge that you received the notice (after which time your service gets immediately restored), this time the notice kept on coming back every 10 minutes (killing all my web connections each time, although thankfully VPN and ssh sessions were mostly unaffected), and it was coming from CenturyLink, not Quantum.
I spent hours on the phone with both companies' support, each one blaming the other company for the issue, and it took days before my connection was stable again. I had a bodge in place that made it mostly reliable (it was super easy to run a script that would check for the notification and then click the button) but it still made things kind of unreliable, and both companies' tech support was bafflingly awful in ways I can only describe as “Kafka-esque.”
The second issue finally cleared up after about four days, but by that time I decided it was time to try another ISP, and the only other broadband options where I live are Comcast XFinity, who are awful and expensive, and T-Mobile 5G, which costs about the same as Quantum but have other tech concerns to worry about. But I’ve had plenty of experience with T-Mobile as a company and I figured I’d give them a try for this, especially with how many people I know who sing their praises.
The access point arrived today and I’ve been putting the service through its paces. My opinion is… mixed, but generally positive.
