busybee

I feel like I need to sing the praise of CarMax, the dealership I bought the Niro at.

First of all: They had amazing prices on things, and a no-nonsense no-haggle policy. You pick out your car online, make an appointment to test drive it, and get some time with it.

They also did an amazing job of getting it ready for me. They performed all necessary service, including replacing the tires, and did a thorough inspection.

The inspection on mine missed two points: It was missing its emergency trickle charger, and there was a small but concerning crack on the windshield. When I pointed these things out, they immediately bought me a new, official trickle charger ($300) and paid for the entire windshield to be replaced ($700) — no questions asked, no proof required.

And with both issues, I’d called their service number outside of their business hours, and their answering service forwarded my concerns along and I got immediate contact, direct from the sales representative I worked with, as soon as they opened!

They also gave me the best offer on my old car by far, and worked really hard to get me every possible tax credit on the vehicle (the best one being the sales tax credit from the trade-in to begin with), and gave me a clear and concise explanation for why the ones I couldn’t get weren’t available. Not that it matters — the original price on the Niro was already ridiculously low, and the fact they’ve paid an additional $1000 to fix the issues mentioned above is a nice bonus on top.

This is 100% my own opinion, unsolicited, and I earn no commission or affiliate fee for saying this.

I honestly feel that CarMax is how all car dealerships should be.

The only thing I disliked about the whole experience is that they still aren’t quite equipped for EV sales, and don’t list things like range specs or show the battery condition on the inspection report. (For battery condition you really should bring an OBD-II scanner and an appropriate app, anyway. My Niro was still at 100%.) This is such an incredibly minor concern that I feel like it almost isn’t even worth mentioning, and as EVs get more popular this issue will definitely go away anyway.

So, yeah. CarMax is such a good experience. They are absolutely the way that car sales should be.

I contacted CarMax about the missing EVSE, and they pointed me to a hidden compartment for service equipment, thinking it might have been hiding in there. The EVSE wasn’t in there either, but there was the “tire mobility kit,” so it’s good that I have the official one too!

Anyway CarMax is going to order me a replacement EVSE as well. Nice.

I suspect they saw the NACS adapter and confused it for an EVSE, which is easy to do — I’d made the same mistake during my test drive and walkaround!

But yeah so far I am very happy with the CarMax experience.