Warning to Xfinity Mobile customers

Xfinity doesn’t do a very good job of publicizing this but if you buy your phone through them, it’ll be carrier-locked, even though the device is paid in full up front. How nice of them. And of course they do warn you about that in easily-missed text at the bottom of one of the maze-of-information articles.

It’s easier to get the phone unlocked if you do it before porting the number, as the helpful CSR can just do it over the phone, but if you failed to, there’s still a process you can take.

Anyway, here’s information that would have been more helpful for me up front:

Back to Ting I go

When I moved back to Seattle, I was using Ting Wireless for my cellphone service. At the time their service was a bit spotty (as they were a Sprint MVNO) and in 2013 I ended up switching back to my usual standby, T-Mobile. At the time T-Mobile had a $30/month plan which covered my needs: 100 minutes per month (with additional at 10ยข/minute), and enough bandwidth for my needs.

A few months ago I decided to try out Xfinity Mobile, because it was supposedly only $10/GB/month for me since I’m already an Xfinity Internet customer. (Not by choice, mind you, but that’s a separate rant.)

However, they seem to be a bit aggressive at “overestimating” my bandwidth usage (so my bill was usually more like $30/month, not actually saving me anything), and pretty much every incoming call would get dropped with a “Call failure” error. This is of course a common issue, which Xfinity refuses to acknowledge, and there are plenty of other complaints on the customer forum, all of which are unaddressed beyond platitudes of “we are working on this.” (Going back well over a year now.)

Anyway. I’ve given Xfinity more than a fair shake. Unfortunately, the $30/month plan I was on with T-Mobile is no longer available (I’d been grandfathered in for quite some time), but since 2013, Ting has improved things a lot; in particular they are now doing LTE on T-Mobile (rather than CDMA on Sprint) and given how reliable T-Mobile has always been for me in the past, and how much the folks I know on Ting have continued to sing its praises, I’m pretty optimistic that this will work out better this time around. I do suspect the price will be somewhat higher than Xfinity, but at least I’ll be able to accept incoming calls!

So, all that said, if you want to give them a try, using this referral link will get you (and me!) a $25 credit on new activations.